CX Architect — Customer Experience Design
Simulation where participants lead a CX transformation at a LATAM telecom, allocating budget across five lifecycle stages to improve NPS, reduce…
Run sponsorship sales for the Des Moines Thunder Double-A minor league baseball team: value assets with CPM math, close a $75K Jersey Patch with Midwest Mutual Insurance, design in-stadium activations, and handle an FTC disclosure crisis — all against a $180K revenue target.
An introductory simulation that assumes no prior knowledge of the subject, designed for undergraduate courses. It also works in vocational and high-school programmes and in onboarding sessions.
The decisions participants make during the simulation:
What participants follow on screen as the rounds go by:
Designed for courses in Specialized Marketing.
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