Marketing & Sales · Specialized Marketing

CX Architect — Customer Experience Design

Simulation where participants lead a CX transformation at a LATAM telecom, allocating budget across five lifecycle stages to improve NPS, reduce churn, and maximize ROI

4 rounds MBA & Masters English, Español

Preview

Who it is for

An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results.
  3. The simulation can be run in English, Español.
  4. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

What participants track

What participants follow on screen as the rounds go by:

  • NPS by Lifecycle Stage

Subjects covered

Designed for courses in Specialized Marketing.

  • Customer Journey & Experience Design

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