Change Canvas — Embedding a New Way of Working at Maasland Verzekeringen
A four-round, intermediate change-leadership simulation set inside Maasland Verzekeringen N.V., a Utrecht-based mid-market Dutch insurer (2,100…
About this simulation
A four-round leadership simulation set inside Lumora Software S.L., a Madrid B2B SaaS company (€96M ARR, 540 employees).
A Q1 engagement survey, a costly resignation, and a make-or-break client release collide in the same week: 71% of engineers answer messages after 21:00, the team's work-family conflict score sits in the bottom quartile, a senior engineer (parent of two) has just resigned at a €65,000 replacement cost, and a strategic client worth €4.2M ARR demands a contractual platform release in three weeks while messaging the team at midnight.
Playing the engineering team lead, you must (1) diagnose whether the exhaustion is an individual time-management failing or a structural, manager-designed problem, (2) set an after-hours connectivity norm that honours Spain's legal right to disconnect (Ley Orgánica 3/2018, Ley 10/2021) while still serving a real client who messages at all hours, (3) choose a team flexibility policy and apply it live to an engineer requesting a compressed schedule during the release — with a coverage and fairness plan — and (4) present an integrated plan proving wellbeing and delivery are complementary, including how the manager will model the boundary.
Built on Las Heras's work-family, boundary-management and Family-Supportive Supervisor Behaviour (FSSB) research at IESE's ICWF, the math rewards structural fixes, reconciled (not wishful) norms, fair coverage and supervisor role-modelling — and punishes the five classic errors: individualising a structural problem, writing rules that ignore the real client, granting flexibility that just dumps the load on stretched teammates, treating wellbeing and output as a trade-off, and a manager who sets boundaries for the team but messages at 22:15.
Final KPIs track Wellbeing (the inverse of work-family conflict), Delivery Confidence on the €4.2M release, Retention Risk, and the manager's own Modelling.
Who it is for
An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.
How a session runs
- The instructor creates a session from the Eureka dashboard and invites the participants.
- Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results.
- The simulation can be run in English, Español.
- The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.