Experience by Design — Rebuild GharSe's Two-Sided Marketplace
A four-round, advanced services-marketing and digital-platform simulation set inside GharSe, a four-year-old Indian home-services marketplace…
About this simulation
Three-round live decision simulation: a contact-centre shift lead at Caribia Banca Digital handles the first 90 minutes of an unplanned billing-system outage.
Practice the Frei/Morriss trade-off discipline, Disney H.E.A.R.D. service recovery, the Ritz-Carlton defined-authority frame, the Albrecht/Zemke moments-of-truth map, and Marshall Goldsmith feed-forward coaching — under live pressure, in three concrete artifacts.
Who it is for
An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.
How a session runs
- The instructor creates a session from the Eureka dashboard and invites the participants.
- Participants play 3 rounds. In each one they submit their decisions and the simulation calculates the results.
- The simulation can be run in English, Español.
- The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.