The Hotel Front Desk
Run a Friday-night shift at the Cardinal Harbor Hotel: handle a six-room overbooking, recover a 117-night Diamond loyalty guest whose room is not…
About this simulation
Rebuild the operating spine for the flagship Caribia Resorts beachfront property over five strategic rounds — diagnose the demand reset, re-channel the OTA-versus-direct mix, re-segment by source market, re-mix F&B and capex priorities, and stabilise the labour pipeline.
The simulation operationalises the Sigala (2020) reset frame, the Cornell CHR conversion-engine principle, and the Baum et al. (2020) wage-band-inversion finding for hospitality post-pandemic recovery.
Who it is for
An advanced simulation for participants used to working with the main frameworks and trade-offs of the subject, designed for executive education and experienced professionals.
How a session runs
- The instructor creates a session from the Eureka dashboard and invites the participants.
- Participants play 5 rounds. In each one they submit their decisions and the simulation calculates the results. The first round opens with: Diagnose.
- The simulation can be run in English, Español.
- The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.