CX Architect — Customer Experience Design
Simulation where participants lead a CX transformation at a LATAM telecom, allocating budget across five lifecycle stages to improve NPS, reduce…
Simulation where learners design experiential marketing campaigns for an eco-tourism park in the Colombian Andes, balancing emotional impact, visitor logistics, brand equity, and financial sustainability.
An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.
The decisions participants make during the simulation:
What participants follow on screen as the rounds go by:
Designed for courses in Specialized Marketing.
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