Business

Security Desk

A 90-minute, 4-round basic Express simulation on a young licensed security officer working the lobby desk of a mixed-use office tower for four shifts: reading the post orders and the pass-down log before the shift, applying one access-control rule to every visitor without waving anyone through on appearance

4 rounds Undergraduate English, Español

Preview

About this simulation

A 90-minute, 4-round basic Express simulation on a young licensed security officer working the lobby desk of a mixed-use office tower for four shifts: reading the post orders and the pass-down log before the shift, applying one access-control rule to every visitor without waving anyone through on appearance, de-escalating an angry former employee and calling for help at the right moment, observing and reporting instead of detaining anyone beyond a private person's authority (Tex.

Code Crim. Proc. art. 14.01(a); Tex. Penal Code §20.02(a)), writing an incident report as it happened and never rewriting it for the police (Tex.

Penal Code §37.08), treating a person sheltering in a stairwell with respect and leaving a written pass-down log, for high-school Career and Technical Education in security and protective services, law-enforcement services and public safety, with Texas noncommissioned security officer licensing (Tex. Occ. Code §1702.221) named as a hook.

Marisol Treviño, 20, a fictional licensed security officer with the fictional Lone Star Sentinel Security, works the lobby of the fictional Bayou Meridian Tower in Houston, Texas, in March 2028.

Round by round you decide how to start the shift and run access control, how to handle a former employee and a tenant's request to hold him, how to write the incident report and treat a man asleep in a fire stair, and how to handle a fight in the food hall and the handover; at each decision point the post's record at the end of the fourth shift is projected again with the decisions taken so far.

Each round is scored on the calls resolved safely, the minutes to resolve, the escalation rate, the report audit and the tenants' trust, with open violations shown alongside; detaining a person beyond your authority, or falsifying an incident report, caps the score. English with Spanish.

What participants learn

After the session, participants will be able to:

  • Apply one access-control rule to every visitor without a badge, after reading the post orders and the pass-down log, never waving anyone through on appearance
  • De-escalate an angry visitor with a calm voice, distance, a clear limit and an alternative, and follow an escalation ladder that calls the supervisor first and 911 when a weapon or an injury appears
  • Judge where a private officer's authority ends, observing and reporting instead of detaining anyone beyond what the law allows a private person
  • Compose an incident report that stands up later, written promptly and factually with the words, the witnesses and the camera reference, and corrected only by a dated addendum
  • Recommend how to keep the building's people on the officer's side by treating a person sheltering in a stairwell with respect, keeping names out of group chats and handing over with a written log

Who it is for

An introductory simulation that assumes no prior knowledge of the subject, designed for undergraduate courses. It also works in vocational and high-school programmes and in onboarding sessions.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results. The first round opens with: 6 March: the post and the lobby.
  3. The simulation can be run in English, Español.
  4. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

Decisions participants make

The decisions participants make during the simulation:

  • How you start the shift
  • The man without a badge and the courier
  • Grant Kessler at the desk
  • "Hold him until the police get there"
  • The incident report the police asked for
  • The man asleep in the north stairwell
  • The contractors and the chair
  • The new officer on the desk

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