Breaking Bad News to Customer — The 3PM Call
Pre-call rehearsal micro-sim.
About this simulation
Practice the 4-move template (Anchor, Own, Say, Offer) for difficult professional emails. Diagnose which of five archetypes the email is, draft against the principles, then run the send protocol — all before 6 PM today. A micro-simulation that turns the false-binary of likeability vs. truth into a re-usable third draft.
Who it is for
An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.
How a session runs
- The instructor creates a session from the Eureka dashboard and invites the participants.
- Participants play 3 rounds. In each one they submit their decisions and the simulation calculates the results.
- The simulation can be run in English, Español.
- The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.