Breaking Bad News to Customer — The 3PM Call
Pre-call rehearsal micro-sim.
Practice the 4-move template (Anchor, Own, Say, Offer) for difficult professional emails. Diagnose which of five archetypes the email is, draft against the principles, then run the send protocol — all before 6 PM today.
Practice the 4-move template (Anchor, Own, Say, Offer) for difficult professional emails. Diagnose which of five archetypes the email is, draft against the principles, then run the send protocol — all before 6 PM today. A micro-simulation that turns the false-binary of likeability vs. truth into a re-usable third draft.
Una simulación de nivel intermedio para participantes que ya conocen los conceptos básicos de la materia, pensada para programas de máster y MBA.
Las decisiones que toman los participantes durante la simulación:
Lo que los participantes siguen en pantalla a medida que avanzan las rondas:
Diseñada para asignaturas de Comunicación.
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