Turno de Teleasistencia

A 90-minute, 4-round procedural Express simulation for the Spanish vocational title Tecnico en Atencion a Personas en Situacion de Dependencia (module 0831, Teleasistencia): one night shift at the console of a telecare service. The learner is Irene Calzadilla Morante (fictional), an operator at Atalaya Teleasistencia, a fictional company that runs the public telecare service of a fictional rural comarca in Spain.

In four moments you decide how you take a fallen woman's call and which resource you mobilise; what you do with an alarm that comes in without a voice and with a lonely widower calling for the fourth time; what you do when a woman alone says her chest is tight and what you pass to 112; and how you follow up the night's calls and close the shift, with a neighbour on the phone asking what happened.

The strong path: the user's file opened as the call is answered and the call classified, the mobile unit with the key for a fall without injury, every silent alarm verified by protocol, loneliness listened to and scheduled, a possible heart emergency transferred to 112 at once with a structured handover and the line kept open, follow-up calls scheduled by priority, every incident recorded and reported with proposals, and health data kept confidential.

Scored on the fit of the response, delay points, the share of the night's users safe and supported, your time and the line, the users' safety and wellbeing, the trust of users, families and team and practice risk; three shortcuts (telling a fallen woman to get up alone, downgrading an alarm, naming a cause for a chest pain) come back and cap the score. Fictional people and places; real Spanish rules (Ley 39/2006 art.

22, UNE 158401:2019, RD 903/1997, RGPD) cited at principle level; no drugs, doses or diagnoses; training level only. Spanish primary, English included.

An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.