RetailOps: Multi-Channel Retail Competitive Management
Simulation to teach omnichannel retail operations, category management, pricing architecture, inventory optimization, and competitive strategy…
About this simulation
A 90-minute, 4-round Express simulation on US payroll and employment basics from the manager chair, for human-resource management, small-business management and business law courses at Hispanic-Serving Institutions, supervisory certificates, SBDC workshops and continuing education. Bilingual EN/ES.
Coqui Commercial Cleaning (a fictional cleaning company in Kissimmee, Florida, with 44 employees and about 2.4 million dollars of revenue): as the new operations manager you run its payroll and people decisions through 2027.
You decide whether the crew leads are exempt and what counts as hours worked, how the payroll taxes reach the IRS and which benefits to offer, how to handle a pay complaint inside at-will limits and how to staff the summer peak, and how to answer a Wage and Hour Division investigation and design the year-end bonus. Scored on operating profit, wage-hour and tax compliance, hourly turnover and clients kept.
Who it is for
An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.
How a session runs
- The instructor creates a session from the Eureka dashboard and invites the participants.
- Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results. The first round opens with: Monday 4 January 2027: who is exempt, and what counts as work.
- The simulation can be run in English, Español.
- The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.