Leadership & Negotiation · Communication

RetentionConversation — The Coffee That Decides Whether They Stay

A four-round simulation that trains managers to run a high-stakes retention conversation with a senior report who is quietly interviewing elsewhere. Practice diagnosing motivation drivers, crafting a non-spooking opening, listening more than talking, and committing to one realistic, written change.

4 rounds Executive English, Español
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Who it is for

An advanced simulation for participants used to working with the main frameworks and trade-offs of the subject, designed for executive education and experienced professionals.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results.
  3. The simulation can be run in English, Español.
  4. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

Decisions participants make

The decisions participants make during the simulation:

  • Top diagnosed driver
  • Specific signals you can cite (count)
  • Secondary driver to keep an eye on
  • Choose your opening line
  • Tone setting
  • Júlia-bot personality this run
  • Her share of talk in first 15 min (%)
  • Times you interrupted her
  • Used a 6-second silence after a hard question?
  • Number of commitments in follow-up note

What participants track

What participants follow on screen as the rounds go by:

  • Retention Probability Trajectory

Subjects covered

Designed for courses in Communication.

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