Industry Verticals · Education & Pedagogy

Mode of Delivery — Rescue the Frontline Leadership Blend at Travessia

A four-round, intermediate corporate-learning simulation set inside Travessia Soluções Educacionais, the educational-solutions delivery unit of a major Brazilian business school in Belo Horizonte (BRL 58M delivery revenue, 28% operating margin, 34 designers/producers/engagement specialists).

4 rounds MBA & Masters

Preview

About this simulation

A four-round, intermediate corporate-learning simulation set inside Travessia Soluções Educacionais, the educational-solutions delivery unit of a major Brazilian business school in Belo Horizonte (BRL 58M delivery revenue, 28% operating margin, 34 designers/producers/engagement specialists). Travessia is measured not on enrolment but on completion and learning effectiveness — and it has a flagship in crisis.

Its 16-week 'Frontline Leadership' program for Logística Pampulha S.A. reaches 1,200 dispersed, shift-based supervisors across 9 sites; built at 80% self-paced asynchronous to control cost, it is failing: only 31% on-track completion against a 75% contractual target, satisfaction 3.1/5, and the client's CHRO — about to decide a BRL 9M enterprise renewal (≈16% of revenue) — has called an emergency review.

Playing the Educational Solutions Director with a hard BRL 2.4M budget ceiling (~BRL 2,000/learner) and modality cost spreads of ~BRL 8/learner-hour async, ~BRL 35 live-online, ~BRL 120 in-person, you (1) diagnose the drop-off as an objective–modality mismatch and an engagement gap, not learner motivation; (2) match each learning objective to its right modality — knowledge and compliance stay async, skill rehearsal and behaviour change move to synchronous or social formats — without over-correcting to all-live; (3) sequence the blend (flipped: async pre-work feeding live practice), engineer engagement and accountability (cohorts scheduled around rotating shifts, manager check-ins, nudges, protected time), and stay inside the ceiling; and (4) handle Round-4 curveballs — a conditional BRL 300k that pays only if completion hits 70%, a lost facilitator, and shift-clash pushback — then pitch the CHRO on completion lift, learning effectiveness, engagement design, and cost per outcome, not cost per seat.

The math rewards Sagot's portfolio-of-modalities discipline and the flipped model, and punishes the five classic errors — learner-blaming, modality-by-cost, all-live overcorrection that blows the BRL 2.4M ceiling and loses scalability, accountability-free design, and a cost-per-seat pitch.

Final KPIs track Projected Completion %, Learning Effectiveness, Engagement & Accountability, and Cost per Completing Learner against the budget ceiling.

Who it is for

An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results.
  3. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

Decisions participants make

The decisions participants make during the simulation:

  • What actually collapsed completion to 31%?
  • Which analytics signal best explains where learners disengage?
  • How candidly does your diagnosis name objective–modality mismatch over 'low motivation'? (%)
  • Where do the SKILL-PRACTICE & BEHAVIOUR objectives (coaching, feedback, decisions) belong?
  • Where do the KNOWLEDGE & COMPLIANCE objectives (policy, frameworks, theory) belong?
  • Allocate the 1,200-learner program HOURS across modalities (must total 100%)
  • How do you sequence synchronous and asynchronous time?
  • How do you schedule synchronous sessions for a 9-site rotating-shift workforce?
  • Engagement & accountability budget — R$k into cohorts, nudges & manager check-ins
  • Protected learning time negotiated with the client for shift supervisors (%)

What participants track

What participants follow on screen as the rounds go by:

  • Completion, Effectiveness & Engagement Trajectory

Subjects covered

Designed for courses in Education & Pedagogy.

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