People & Leadership · Future of Work

GigOps: Platform Labor Strategy

Simulation where learners lead operations at RapidoX, a last-mile delivery platform with 18,000 couriers facing 67% annual churn, competitor poaching, and regulatory reclassification threats.

4 rounds MBA & Masters English, Español

Preview

About this simulation

Simulation where learners lead operations at RapidoX, a last-mile delivery platform with 18,000 couriers facing 67% annual churn, competitor poaching, and regulatory reclassification threats. Teams must balance platform unit economics, courier welfare, and regulatory compliance across four strategic rounds covering workforce diagnosis, incentive architecture, regulatory strategy, and ethical integration.

Who it is for

An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results.
  3. The simulation can be run in English, Español.
  4. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

Decisions participants make

The decisions participants make during the simulation:

  • Retention Analysis Budget ($K)
  • Segment Focus Strategy
  • Hourly Base Guarantee ($)
  • Monthly Loyalty Budget ($K)
  • Surge Price Cap (multiplier)
  • Worker Classification Model
  • Compliance Investment ($K)
  • Regulatory Engagement Approach
  • Annual Welfare Fund ($K)
  • Algorithm Transparency Level

What participants track

What participants follow on screen as the rounds go by:

  • Breaking Event

Subjects covered

Designed for courses in Future of Work.

  • Future of Work & Hybrid Work Models
  • Labor Economics

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