Emprendimiento Tecnológico: Crisis Regulatoria de NetRural
Simulación sobre gestión de crisis regulatoria en una startup de conectividad rural en Colombia.
About this simulation
A 90-minute, 4-round basic Express simulation on a young resource navigator running a caseload of six families for one month at a county-run family resource center: screening each family's needs across food, housing, health, child care, income and legal questions and ranking them by urgency, helping a household with no income file a CalFresh application the same day (7 CFR §273.2(c)(1)(iii); expedited service, §273.2(i)), matching needs to programs by their written eligibility rules without promising what the agency decides, sharing information only with written consent (Cal.
Welf. & Inst.
Code §10850; 7 CFR §272.1(c)), keeping a child-care waiting list alive, referring a mixed-status family afraid of public charge (8 CFR §212.21) to qualified immigration legal help instead of advising it, closing the loop on every referral and writing factual case notes, for high-school Career and Technical Education in human services, family and community services and Community Health Worker foundations.
Dariel Vang, 19, a fictional resource navigator, works at the fictional Kings Canyon Family Resource Center in Fresno, California, in October 2027, with six fictional families.
Round by round you decide how to learn each family's needs and what to do for the two urgent families, how to match needs to programs and what to share with partner agencies, how to handle a waiting list and a frightened family, and how to follow up and document; at each decision point the caseload's outcome at the end of the month is projected again with the decisions taken so far.
Each round is scored on the needs met, the days to first help, the dropped-referral rate, the case-file audit and the families' trust, with open violations shown alongside; turning a household away from filing, or sharing a family's information without consent, caps the score. English with Spanish.
What participants learn
After the session, participants will be able to:
- Prioritize a family's needs across food, housing, health, child care, income and legal questions by urgency, with the family, and act first on the most urgent, such as a same-day food-assistance application
- Match needs to programs by checking a family's facts against each program's written eligibility rules, and share information only with a written release naming each agency
- Plan follow-up so nobody falls through the cracks by closing the loop on every referral, keeping a waiting list alive with a bridge and dated checks, and writing dated, factual case notes
- Judge where a navigator's role ends and refer a frightened mixed-status family to qualified immigration legal help instead of advising on its case
Who it is for
An introductory simulation that assumes no prior knowledge of the subject, designed for undergraduate courses. It also works in vocational and high-school programmes and in onboarding sessions.
How a session runs
- The instructor creates a session from the Eureka dashboard and invites the participants.
- Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results. The first round opens with: 4 October: the intake and the urgent families.
- The simulation can be run in English, Español.
- The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.