Operations & Supply Chain · Operations Management

Shared Services Transformation: Centralizing Back-Office Functions

Design and execute a Shared Services Center program for IndustrialCo LATAM, a $1.2B conglomerate. Navigate function scoping, location selection, governance design, change management, SLA optimization, and GBS evolution across 6 rounds representing 18 months of transformation.

6 rounds Executive English, Español
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Who it is for

An advanced simulation for participants used to working with the main frameworks and trade-offs of the subject, designed for executive education and experienced professionals.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 6 rounds. In each one they submit their decisions and the simulation calculates the results.
  3. The simulation can be run in English, Español.
  4. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

Decisions participants make

The decisions participants make during the simulation:

  • Functions to Centralize in Wave 1 (2-8)
  • Change Management Budget (% of program)
  • Governance Model
  • Primary SSC Location
  • Severance Strategy for Displaced Workers
  • Facility Strategy
  • Training Investment (% of budget)
  • SME Retention Bonus (%)
  • Exception Tolerance (1=Strict, 5=Flexible)
  • RPA Investment Level (1-5, each = $200K)

What participants track

What participants follow on screen as the rounds go by:

  • Transformation Timeline

Subjects covered

Designed for courses in Operations Management.

  • Activity-Based Costing (ABC)

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