Operations & Supply Chain · Operations Management

Queue Lab: Service System Design

Interactive queuing theory simulation where students configure servers, queue disciplines, and customer mix to explore utilization, variability, and the Pooling Principle through Kingman's Formula

12 rounds MBA & Masters English, Español
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Who it is for

An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 12 rounds. In each one they submit their decisions and the simulation calculates the results.
  3. The simulation can be run in English, Español.
  4. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

Decisions participants make

The decisions participants make during the simulation:

  • Number of Servers
  • Queue Discipline
  • Arrival Rate (cust/min)
  • Arrival Variability
  • Service Variability
  • % Type A (Fast)
  • % Type B (Standard)

What participants track

What participants follow on screen as the rounds go by:

  • System Configuration
  • Structure
  • Arrivals
  • Service
  • Customer Mix
  • Experiment Results
  • Kingman Approximation

Subjects covered

Designed for courses in Operations Management.

  • Operations Management Fundamentals
  • Capacity Planning & Facility Layout
  • Service Operations Management

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