Technology & AI · ML & AI

La IA en Acción: Estrategia de IA y Transformación Digital

Lead GBPOCA, a Costa Rican BPO company, through an AI transformation crisis.

4 rounds Executive English, Español

Preview

About this simulation

Lead GBPOCA, a Costa Rican BPO company, through an AI transformation crisis. Make strategic decisions about technology adoption (Build/Buy/Partner), pilot management, workforce reskilling under local labor law, and a business model pivot from commodity BPO to AI-Enabled Services Partner — all within 4 critical quarters.

Who it is for

An advanced simulation for participants used to working with the main frameworks and trade-offs of the subject, designed for executive education and experienced professionals.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results.
  3. The simulation can be run in English, Español.
  4. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

Decisions participants make

The decisions participants make during the simulation:

  • Automation Sequencing Priority
  • Technology Strategy (Build / Buy / Partner)
  • Client Transparency on AI Usage
  • Pilot Fix Approach
  • Response to Tecnoserv
  • Human Oversight Level (%)
  • Primary Workforce Strategy
  • Reskilling Investment (USD)
  • Internal Communication Approach
  • Target Business Model

Subjects covered

Designed for courses in ML & AI.

  • Business Strategy
  • Digital Business Strategy & Transformation

Ready to use La IA en Acción: Estrategia de IA y Transformación Digital with your students?

Contact us and we'll set you up with a free trial session.

Contact us