El Punto de Inflexión
Simulación de transformación digital y gestión del cambio organizacional en Seguros Centroamérica S.A. (SICA), aseguradora regional nicaragüense.
About this simulation
A 90-minute, 4-round advanced Express simulation on preparing a hospital for an international accreditation survey and keeping it afterwards, for health-management programmes and for hospital quality and patient-safety units and management teams.
Hospital Valdoria, a fictional 310-bed private hospital in Spain, 2027: as its new director of quality and patient safety you have twelve weeks to the survey under the Joint Commission International hospital standards and six months after it, with a programme budget of 1.17 million euros.
Round by round you choose the order of the gap list and who governs the project, how protocols are written and how practice changes at the bedside, how to answer an unannounced mock survey and how to correct the clinical record, and how compliance and incident reporting are sustained once the surveyors leave.
Each period is scored on observed compliance with the patient-safety practices, the measurable elements met as the surveyors tracers see them, the high-risk findings still open, preventable harm, the teams engagement and spending against budget; giving a consultant the clinical records without a processing contract, staging the survey week, or back-dating the clinical record, caps the score.
Who it is for
An advanced simulation for participants used to working with the main frameworks and trade-offs of the subject, designed for executive education and experienced professionals.
How a session runs
- The instructor creates a session from the Eureka dashboard and invites the participants.
- Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results. The first round opens with: Lunes 1 de febrero de 2027: el mapa de brechas y quién lo gobierna.
- The simulation can be run in English, Español.
- The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.