Leadership & Negotiation · Communication

FeedbackCatch — Receiving the Hard Review Without Flinching

A micro-simulation that trains the first 20 seconds after hearing hard feedback. Practice separating accepting from agreeing, using the four-component clean-catch frame, and drafting a credible 24-hour follow-up. Round 1 scores your verbal response; Round 2 scores your follow-up message.

2 rounds MBA & Masters English, Español
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Preview

Who it is for

An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 2 rounds. In each one they submit their decisions and the simulation calculates the results.
  3. The simulation can be run in English, Español.
  4. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

Decisions participants make

The decisions participants make during the simulation:

  • First-reaction shape
  • Pause before speaking (seconds)
  • Clarifying question shape
  • How you close the 20 seconds
  • One-line summary of what you heard
  • Where you push back on the framing
  • The concrete change you commit to this week
  • Open clarifying question for next round
  • Overall tone of the message

Subjects covered

Designed for courses in Communication.

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