Operations & Supply Chain · Operations Management

El Restaurante que No Para

Service operations simulation where students manage a Buenos Aires steakhouse, applying the VUT equation, Little’s Law, batching strategies, and the Service-Profit Chain to optimize restaurant performance across table configuration, kitchen bottleneck resolution, employee retention, and peak demand management.

3 rounds Executive English, Español
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Who it is for

An advanced simulation for participants used to working with the main frameworks and trade-offs of the subject, designed for executive education and experienced professionals.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 3 rounds. In each one they submit their decisions and the simulation calculates the results. The first round opens with: Service System Diagnosis and Quick Wins.
  3. The simulation can be run in English, Español.
  4. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

Decisions participants make

The decisions participants make during the simulation:

  • 2-Top Tables (%)
  • 4-Top Tables (%)
  • 6-Top Tables (%)
  • Communal Tables (%)
  • Kitchen Bottleneck Solution
  • Waiter Table Assignment
  • Reservation System
  • Communal Parrillada Experience
  • Employee Satisfaction Program
  • Yield Management Strategy

What participants track

What participants follow on screen as the rounds go by:

  • Table Configuration (must total 100%)

Subjects covered

Designed for courses in Operations Management.

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