Public-Sector Transformation: Reforming DGTC

12-month simulation putting the participant in the role of María Cordón Vicario, newly-appointed Director General of Costaria's tax authority (DGTC). Diagnose a 32% tax gap, sequence three high-leverage interventions (UGC upgrade, pre-filled PIT, real-time invoicing), manage SINTRAT, Castellón, the IDB, the IMF, and the press, and learn the public-sector transformation pattern: digital exhaust first, modular core replacement second, never big-bang. Frameworks: Mark Moore strategic triangle, Heifetz adaptive vs technical, Kotter, Heclo-Wildavsky, Pollitt-Bouckaert.