AE to CRO: The Career Architecture
A senior AE weighs the three visible paths to the CRO seat — AE Manager, RevOps detour, Partnerships — plus the option to stay IC.
Sobre la simulación
The head of digital transformation of a fictional Colombian municipality (about 172,000 inhabitants) carries a new mayor's promise of "no queues in 12 months" through a four-year term on a real budget: 214 registered procedures, about 410,000 counter transactions a year and COP 9,000 million for 2028 to 2031.
Decision 1 (February 2028): the portfolio (all 214 procedures in a year, the 12 procedures with the most volume and complaints end to end, or a smart-city control centre); whether processes are simplified before they are digitised, digitised as they are, or wait for an integrated system; and how progress is measured.
Decision 2 (July 2028): the vendor model (a closed all-in-one platform, a custom build with contractors, or components on the State digital services and open standards); whether people keep bringing certificates the State already holds or the town hall queries them through the interoperability platform; and the terms on citizens data, including a discount offered in exchange for commercial use of that data.
Decision 3 (April 2029): how citizens are brought to the digital channel (a campaign, an assisted channel, or fewer counters); what happens with the staff; and whether what is online is improved from usage data. Decision 4 (March 2030): the licence renewal and the total cost of operation, who runs the platform, and what the mayor reports at the public accountability hearing.
The model is deterministic and quarter by quarter: coverage, depth and adoption set the procedures completed online and the hours citizens save; the vendor model, the data terms and the team set cost, lock-in and autonomy; spending beyond the digital budget line leaves part of the service without support.
The score combines the quality of each decision with hours saved, citizen satisfaction, technological autonomy and cost per procedure completed online, and is capped when a decision breaks the law (commercial use of citizens personal data, a renewal split to avoid a selection process). Spanish (primary, Colombia) and English.
Para quién es
Una simulación de nivel intermedio para participantes que ya conocen los conceptos básicos de la materia, pensada para programas de máster y MBA.
Cómo funciona una sesión
- El docente crea una sesión desde el panel de Eureka e invita a los participantes.
- Los participantes juegan 4 rondas. En cada una envían sus decisiones y la simulación calcula los resultados.
- La simulación se puede jugar en: English, Español.
- El docente sigue el progreso y los resultados de cada participante desde el panel, y usa los resultados de la clase para el debriefing.