Data Privacy for Managers — Customer Data Hygiene

Sofia Linares-Trujillo, Customer Operations Manager at Caribia Banca Digital, handles four privacy-adjacent incidents stacked on her desk in a single Monday morning: a customer DSAR, an Apura third-party integration with four yellow flags, a marketing-list collision the night before send, and an internal Slack screenshot leak. Participants make line-manager calls anchored in GDPR / Ley 172-13, Solove, Cavoukian, Hartzog, NIST Privacy Framework, and Schrems II.