The Hotel Front Desk

Run a Friday-night shift at the Cardinal Harbor Hotel: handle a six-room overbooking, recover a 117-night Diamond loyalty guest whose room is not ready, time at-check-in upsells against a 14-deep lobby line, attempt OTA-to-direct conversions, and execute the fire-alarm SOP on a late-night pull-station activation. Practice walked-guest priority sorting, proportionate VIP recovery, RevPAR/ADR/occupancy literacy, and SOP adherence under stress.