Ethics, Law & Governance · Compliance & Regulation

Data Privacy for Managers — Customer Data Hygiene

Sofia Linares-Trujillo, Customer Operations Manager at Caribia Banca Digital, handles four privacy-adjacent incidents stacked on her desk in a single Monday morning: a customer DSAR, an Apura third-party integration with four yellow flags, a marketing-list collision the night before send, and an internal Slack

4 rounds MBA & Masters English, Español

Preview

About this simulation

Sofia Linares-Trujillo, Customer Operations Manager at Caribia Banca Digital, handles four privacy-adjacent incidents stacked on her desk in a single Monday morning: a customer DSAR, an Apura third-party integration with four yellow flags, a marketing-list collision the night before send, and an internal Slack screenshot leak.

Participants make line-manager calls anchored in GDPR / Ley 172-13, Solove, Cavoukian, Hartzog, NIST Privacy Framework, and Schrems II.

Who it is for

An intermediate simulation for participants who already know the core concepts of the subject, designed for master's and MBA programmes.

How a session runs

  1. The instructor creates a session from the Eureka dashboard and invites the participants.
  2. Participants play 4 rounds. In each one they submit their decisions and the simulation calculates the results.
  3. The simulation can be run in English, Español.
  4. The instructor follows each participant's progress and results from the dashboard, and uses the class results for the debrief.

What participants track

What participants follow on screen as the rounds go by:

  • The Vargas-Iglesias DSAR
  • Your Calls This Round
  • Privacy Score Trajectory
  • Risk vs Credibility

Subjects covered

Designed for courses in Compliance & Regulation.

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