Animación en un hotel vacacional

A 90-minute, 4-round basic Express simulation for Spanish vocational training (Formacion Profesional), module 1126 Animacion turistica of the Tecnico Superior en Animacion Sociocultural y Turistica (Real Decreto 1684/2011).

The learner is Aitana Galmes, a newly qualified head of entertainment of a fictional four-star holiday resort of 560 rooms on the Mediterranean coast, with 14 animators and a miniclub, over four summers from May 2027 to October 2030, with 25.0 euros of entertainment budget per guest-week.

Four situations set the department's course: March 2027, and how the team gets to know its guests (a guest study, not an agency's catalogue or last summer's habit) and how the weekly programme is built (by segment, not non-stop entertainment all day); March 2028, and how the team is staffed (qualified animators with the sex-offender register certificate) and how the budget is spent (by segment with a cost per participant, not a drinks brand that pays the pool parties); March 2029, and how the programme is communicated (by segment in four languages) and how the entertainment includes every guest (inclusive activities and quiet hours, not foam parties every night); and March 2030, and how the last summer is made and the four closed (re-planned on data, the claims answered).

Two critical errors cap the round: animators in the miniclub without the register certificate and the children's photos posted without their parents' consent. Some mistakes look fine on the day and come back summers later. KPIs: participation of the guests, entertainment cost per guest-week, claims, compensation and sanctions, and the rating gap.

Lesson: entertainment is designed for the guest who is there, not the one you imagine. Spanish primary, English parity. Fictional town, resort, chain, agency, brand and people; real curriculum and rules cited.

An introductory simulation that assumes no prior knowledge of the subject, designed for undergraduate courses. It also works in vocational and high-school programmes and in onboarding sessions.