Gestión de la Calidad Total — Contacto Colombia SAS
Simulación de 4 trimestres para implementar un programa integral de TQM en un call center colombiano de BPO.
Simulation where learners lead a Lean Six Sigma DMAIC project to reduce defect rates at a Colombian brewery, practicing root cause analysis, statistical process control, and control plan design
An advanced simulation for participants used to working with the main frameworks and trade-offs of the subject, designed for executive education and experienced professionals.
The decisions participants make during the simulation:
Designed for courses in Quality Management.
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