You are Andres Belmonte, Director of Program Delivery at Crestline Executive Learning. A delivery misstep on this account risks a marquee renewal and your open-enrollment reputation.
Crestline delivers both open-enrollment courses and custom corporate programs from the same faculty and operations team. A strategic client, a multinational bank, has signed a 300-participant leadership program but now wants it compressed into eight weeks to hit their fiscal calendar, with live sessions on the exact dates three profitable open cohorts are already scheduled. The same senior faculty, facilitators, and production staff are committed to both. Overpromising risks quality failures the client will notice; underdelivering risks losing a contract that anchors the annual plan.
You decide how to deliver a flagship custom program when a corporate client demands compressed scheduling that collides with your open cohorts.
The decision
How should Crestline deliver the compressed custom program without wrecking its open cohorts?
A - Accept and staff with contractors
B - Reschedule the open cohorts
C - Redesign the delivery model
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