You are Rebecca Nolan, Director of Executive Education at Summit Ridge Business School. A stumble on this launch risks the school's biggest corporate account and your unit's reputation.
Summit Ridge won a landmark contract to deliver a year-long leadership program for a fast-growing technology firm, promising an ambitious blend of live intensives, simulations, coaching, and a digital platform. Sales oversold personalization and cutting-edge tools the delivery team was never scoped to build. The first cohort starts in six weeks, faculty are scrambling, the learning platform is behind schedule, and the client's people team is already asking pointed questions about readiness after paying a premium.
You decide how to rescue a flagship custom program whose design promised more than delivery can execute.