You are Priya Naidoo, Assistant Director of Academic Support at Halden Executive Academy. If coordination fails, participant complaints reach the dean and faculty lose trust in your team.
Halden's growth has stacked executive cohorts on top of each other, and your academic-support team handles the invisible machinery: scheduling, faculty logistics, learning-platform setup, materials, participant onboarding, and issue triage. Four residencies now overlap this term. Coordinators juggle everything through email threads and personal spreadsheets, so faculty receive materials late, participants get conflicting calendar invites, and last-minute room and catering fixes eat entire days. Two coordinators have hinted at leaving. Faculty satisfaction scores dipped for the first time, and the dean has noticed.