Eureka Case 25 min Leadership & People

Where the Energy Goes

You are Matthias Kobler, five weeks into running Robotics & Automation, the 180-person unit of Helvetia Präzision AG in Winterthur. A pulse survey and the fourth resignation letter of the week land on your desk the same morning. Before you spend a franc, you must tell the Executive Board what is really wrong with your unit's energy.

The situation

It is January 2026. Robotics & Automation earns CHF 64 million of the company's CHF 218 million and was its growth engine for a decade; it even persuaded the rest of Helvetia to trial a compressed four-day week. Then a software migration went badly, two engineering teams were merged, and the unit head who had championed the four-day week left for a rival. You were promoted from Head of Applications Engineering, so several of your new direct reports were your peers five weeks ago.

HR's pulse survey places every answer on a grid of energy and its direction. Only 38% falls in the productive box, effort aimed at the work. 16% is effort aimed at something else (politics, blame, defending turf), and that share has doubled in a year. 24% describes people who have gone quiet and stopped raising problems; 22%, people who are comfortable and coasting.

The rest of the data is no kinder. Overtime averages nine hours a week and 31% of staff sit in the high-exhaustion band. On-time engineering milestones have fallen from 88% to 71%, putting a CHF 4.2 million medtech renewal at risk. Voluntary departures run at 18% a year against a 7% company average, and Finance puts the cost of replacing one engineer at about CHF 95,000.

The board's terms: within three quarters, productive energy above 55% and departures below 12%, with no new budget. Miss either and the unit is folded into another division, and the four-day week ends across the company.

Your job in this case: look at the energy mix and what surrounds it, work out how far the unit is from the board's floor, and commit to one reading of what is wrong.

The decision

Which reading best describes the unit's energy as a whole?

  • A · Corrosive: high energy turned against the unit
  • B · Resigned: people have gone quiet and given up
  • C · Comfortable: positive and relaxed, but not stretching

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