Eureka Case 25 min Operations

A Budget That Doesn't Fit

You are Nadia Brennan, senior producer at a small Austin event agency, and you run HelioConnect, Helio Labs' annual customer conference. In sixty-four days, 600 people arrive for three days of sessions. By 5 PM on Wednesday you must sign the venue, the contract that everything else will have to fit around.

The situation

Helio Labs, a 280-person software company growing 42% a year, has given you US$740,000 for HelioConnect. About US$95,000 is already committed to fixed costs: registration platform, staff, signage, security and insurance. Its chief marketing officer, Priya Raman, has promised the board a bigger conference for less money, and the chief financial officer wants a cost per attendee between US$900 and US$1,100. Last year it was US$1,233.

Renewing last year no longer adds up: the same premium downtown hotel (US$460,000 for rooms, food and meeting space), the same national audio-visual firm (US$215,000), the headline keynote, Marcus Thorne (US$75,000), and the fixed costs come to about US$845,000 before a single ticket is sold. Two other venues are on the table: a mid-tier downtown hotel at US$380,000, and Austin's convention center with a host hotel at US$255,000, with shuttles between them and a less polished feel.

Fourteen sponsors are expected to bring US$185,000, and they paid for polish. Sponsor renewals across the sector fell 15% this year, and sponsors who rate an event below 7.5 out of 10 renew far less often. Last year's hotel holds the June dates until 5 PM on Wednesday, the same hour Raman expects your budget.

Your job in this case: see how the budget builds up with each venue, run the cost-per-attendee numbers and decide which venue you sign. Raman will give you ninety seconds to defend it, and she will want the number behind it.

The decision

Which venue do you sign by 5 PM on Wednesday?

  • A · Renew last year's premium downtown hotel
  • B · Move to the mid-tier downtown hotel
  • C · Book the convention center and host hotel

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