You are Camille Girard, Director of Custom Programs at Lumiere Executive Learning. Overpromise and you own a transformation that stalls; underdeliver and the account and your credibility both walk.
A mid-cap retailer is undergoing a painful digital and cultural transformation and wants Lumiere to build a program that turns 200 managers into change agents. The CEO is impatient and wants visible results in two quarters, but the transformation strategy itself is still vague and ownership is contested between HR and the digital office. Middle managers are quietly resistant. Lumiere's strength is co-creating programs tightly aligned to real business change, yet the client is pushing for a fast, packaged leadership curriculum to show the board momentum.
You decide how deeply to co-create a leadership program with a client whose transformation goals are urgent but poorly defined..
The decision
What engagement model should Lumiere propose to the transforming retailer?
A - Ship the package
B - Phased co-creation
C - Demand full readiness
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